Knowledge Management & Automation Technician

Location: Lackland AFB, San Antonio, Texas

Do you thrive on streamlining processes and leveraging technology to improve efficiency? Are you passionate about knowledge management and possess a strong understanding of automation tools? If so, we want to hear from you!

About the Position:

We are seeking a highly motivated and qualified Knowledge Management & Automation Technician to join our team at Lackland AFB, San Antonio, TX. In this role, you will play a critical role in managing, integrating, automating, and maintaining various knowledge management systems used by our unit.

Responsibilities:

Manage, integrate, automate, streamline, economize and maintain unit SharePoint, Confluence, and JIRA webpages.

Provide expert advice and training to unit personnel on the use of these platforms.

Research and maintain up-to-date knowledge of knowledge management systems, technologies, and best practices to advise leadership on potential upgrades.

Automate and maintain various unit tracking systems, including:

Ancillary Training Tracker

Qualification and Training Database

Standardization/Evaluation Database

Operator Proficiency Tracker

Mission Crew Scheduling

Personnel Status and Data Management

Integrate artificial intelligence (AI) and machine learning (ML) into unit data retention, storage, and analysis processes.

Work with Mission Support (MS) and the Information Systems Security Officer (ISSO) to ensure compliance with security protocols.

Collaborate with 001 Combat Support Team (001 CST) developers to integrate custom scripts and software solutions.

Qualifications:

Must possess a Top Secret/SCI security clearance (a current interim clearance is also acceptable with a demonstrated path to obtaining a final TS/SCI clearance).

Possess IAW DoDM 8140 (IAT II) certifications

Proven experience in managing and utilizing knowledge management systems, such as SharePoint, Confluence, and JIRA.

Strong understanding of automation tools and scripting languages.

Working knowledge of big data platforms (BDP), Amazon Web Services (AWS), and similar services.

Excellent analytical and problem-solving skills.

Ability to work independently and as part of a team.

Excellent communication and interpersonal skills.

Preferred Qualifications:

Experience with integrating AI and ML into data management processes.

Experience with the DoD Cyber Workforce Framework.

Certifications in Cybersecurity (e.g., Security+, Network+, A+// IAW DoDM 8140 (IAT II) certifications)